Refund eligibility depends on the specific service agreement entered into with EduVisa HUB. Professional consultation and strategic document evaluation fees are non-refundable once the service has been rendered. All third-party operational costs, including Department of Home Affairs government application charges, external skills assessment fees, medical examination costs, and certified translation fees, are non-refundable. Refund requests are assessed in accordance with Australian Consumer Law and the specific terms of the relevant service agreement.